Staff, customers, and stakeholders need to learn what an organization offers. LifeLearn provides an intuitive and simple way to learn and monitor learning, that works for goal-driven staff training as well as casual needs to get to know a new topic.
Most organizations, be they companies or non-profits, need to train their workers, and often their customers. While traditional LMSs and seminars are in use for company staff, no-one would consider inviting their customers to attend a powerpoint presentation.
Most of us agree that mandatory lectures in a classroom followed by an automated quiz are not really effective ways of learning. They are cheap to deploy and give at least an illusion of impact, but long term learning results never appear from just passive information retrieval and cramming for a test.
Consider how professionals really learn new things and skills. They don’t go to lectures. They encounter a novel situation or challenge. They try to understand it, study it, experiment with it, together with their colleagues and often with their peers outside of the organization’s borders. Upon gaining an understanding and solving the situation they have learned new competences that make them better at their job.
A common problem is that all this learning is not stored in the organization’s memory. The expertise within an organization is stored in its people. If the people leave, the organization is left with virtually nothing.
LifeLearn supports this natural method of collaborative problem solving and learning by allowing members of staff to initiate skill paths on new topics, invite their colleagues and peers to those paths, and together bring all the necessary information, observations, people, and discussions to one place, where the problem will be solved but where the solution and its phases will also be stored for others to learn them. New learners can be mentored by those more proficient, while they bring new insights to the discussion. LifeLearn’s skill paths can live, grow, and adapt as long as participants are interested in the topic.
Most products or services being sold require the customer to learn to use them. Whether it’s a new camera or smartphone, a travel destination, a financial instrument, or a gym membership, new customers need to become happy customers and proficient in their use of the product or service. Information leaflets and user manuals are the common method of imparting knowledge to customers.
LifeLearn’s skill paths can be formed around learning to use a product, from first steps to advanced and professional use. These paths can contain the seller-supplied information, but more importantly, they can contain all other customers, who already are adept and may be willing to tutor newcomers. The seller’s own experts can also provide community and personalized assistance to customers. LifeLearn’s design will nudge user manual writers to more user-centric habits, focusing on new competences and their attainment, instead of listing each feature in alphabetical order. Analytics in LifeLearn will quickly point out problematic parts in the skill paths, allowing editors to quickly respond and improve them.